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FREQUENTLY ASKED QUESTIONS

At horoya-tele we try to cover all destinations. If your shipping address has a shipping restriction, you will see it at the time of purchase.

We ship to all countries in the European Union and many other countries and we offer different shipping options to best suit your needs.

For our deliveries, we have chosen the following logistics providers: Colissimo, Mondial Relay, DPD. 

Shipping rates vary depending on the destination and items purchased. Shipping costs will be automatically calculated at checkout. 

  • How should I take care of the clothes I purchased?
    Before the first use, it is advisable to soak the model in lukewarm water with a few drops of lemon. Some materials are hand dyed and the fabric may bleed. Tint release stops after one or more rinses. We recommend washing models at a temperature of 30 degrees Celsius, bleach or tumble drying is not recommended, and models should be ironed at the highest temperature inside out. fabric or through another fabric. The maintenance method is listed on our site for each model, as well as for the models themselves.
  • How do I know if the model is out of stock?
    As we do not produce stock items, our designs are virtually always available for purchase. But it may happen that the material from which the model is made is not available on the market. In this case, we will offer you another similar material. We will send this offer to your email registered in the order or the Customer Area. It will only be up to you if you agree with the proposal. If you do not agree, we will refund your money.
  • How big is the "MP" and how should I measure myself?
    The fact that we do not produce from stock has advantages for our customers. Size MP means "personal measurements". No one is standard, some are taller, some are smaller and some have bigger hips, narrower waist. To ensure that the model best suits you, you will find in the Size Guide page a form where you will enter the values of the chest measurement, waist, hips and the approximate height of the entire figure. This gives us the ability to adapt the model so that it suits you better than standard models. Remember - measure across the fullest part of the chest when using a favorite bra, at the narrowest part of the waist and at the widest part of the hips. We also understand values in ich (inches). Don't forget - this form must accompany the order of the model in the basket where you indicate the size "MP".

Haven't found the answers to all your questions?

Write to us in the chat or contact ushere.

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